1. Conditions for return/exchange

Customers should check the condition of the goods and can exchange/return them immediately upon delivery/receipt in the following cases:

• The goods do not match the type or model in the order placed or as shown on the website at the time of ordering.
• Insufficient quantity or incomplete set as in the order.
• External condition is affected, such as torn packaging, peeling, breakage, etc.

Customers are responsible for presenting relevant documents to prove the aforementioned shortcomings to complete the return/exchange of goods.

2. Regulations on notification time and sending products for return/exchange

• Notification time for return/exchange: within 48 hours from the time of receiving the product in case of missing accessories, gifts, or breakage.
• Time to send product for return/exchange: within 14 days from the time of receiving the product.
• Location for product return/exchange: Customers can bring the goods directly to our office/store or send them via post.

In case Customers have feedback/complaints related to product quality, please contact our customer service hotline.